What is Total Care?
Total Care is an all-in-one cost effective package designed to help you look after the vehicle. Total Care is part of the leasing agreement, where you pay a fixed monthly amount for the duration of the contracted period. Knowing you have Total care protection provides peace of mind for both personal and business customers.
What is included with Total Care?
- 3rd Party Insurance Liability
- Own Damage Protection- cost of repairs in the event of accident, fire or theft is covered
- Glass Damage Protection- repair and replacement of all body glass
- Guaranteed Maintenance Cover– providing ease for budgeting and comprehensive servicing plan
- Breakdown Assistance- includes a replacement vehicle for the first 48 hours
- Total Loss Shortfall Protection- bridging the gap of the finance in the event of a write off
- Accident Management- providing a fast and efficient claims service
- Fixed monthly rate- included as part of the leasing agreement for up to 5 years
Please note Arval Total Care does not include Personal Injury and Personal Belongings cover in the event of a fault claim.
Why choose Total Care?
- Cover will start on the date of delivery, and continue until the vehicle is collected
- By packaging the lease and Total Care, you will receive a complete and hassle-free approach to your vehicle needs that will save you time and money
- Fixed monthly amount for all of your major vehicle costs in one consolidated place and at a competitive price for the duration of your vehicle term (up to 5 years)
- Saving time by not having to shop around for insurance quotes
- Maintenance cover ensures that your vehicle is maintained and serviced regularly, and also providing you with an extensive breakdown package so that you are never stranded
- No need to wait for authorisation for repair work – reducing vehicle unavailability and getting you back on the road quicker
Acceptance Criteria
Driver Eligibility
- Hold a full UK/EU driving licence, which has been valid for at least one year
- Have not been advised to stop driving by the Driver and Vehicle Licensing Agency (DVLA) or a medical practitioner due to medical conditions
- For Personal Contract Hire – be the driver, their spouse, partner or immediate family i.e. parents, siblings or children, providing they meet the remaining criteria
- For Contract Hire – be a company employee, their spouse, partner or immediate family i.e. parents, siblings or children, providing they meet the remaining criteria
- Be aged between 21-70
- Have no more than six points on their driving licence record in the last five years
- Have not had more than two fault claims within the previous 24 months
- Have not been subject to a driving ban in the last five years
- Have never been refused insurance in the past
High Value Electric Vehicle Acceptance Criteria
Driver Eligibility
- Be aged between 25-70
- Hold a full EU driving licence which has been valid for a minimum of five years
- Not have been advised to stop driving by the DVLA or a medical practitioner due to medical conditions
- Be the driver, the driver’s spouse or partner
- Have no points on driving licence at the start of the lease
- Have not had any fault claims within the previous 24 months
- Have not been subject to a driving ban