At AFL (Fleet Management) Ltd™, we are committed to ensuring that our customers receive fair value in accordance with the FCA’s Consumer Duty requirements.
Fair value means that the total price paid by a customer is reasonable when compared to the benefits received, and that our remuneration structure does not result in foreseeable harm or biased outcomes.
Transparent Pricing
All lease quotations are presented clearly and transparently. We provide a full breakdown of rental payments and any applicable charges so customers can make informed decisions. We do not include hidden fees within our quotations.
Commission & Remuneration
We act as a credit broker, not a lender. We may receive commission from finance providers and/or motor retailers when a finance agreement is activated.
- Commission may vary depending on the lender, product type, or service criteria achieved.
- We do not operate discretionary commission arrangements.
- The existence of commission and, where required, the amount payable will be disclosed to you.
- We obtain customer consent to commission in line with FCA requirements.
Our remuneration structure is regularly reviewed to ensure it does not create sales bias or conflict with our duty to deliver good customer outcomes.
Quality & Ongoing Support
We provide knowledgeable guidance, timely responses, and support throughout the vehicle ordering process and during the life of your agreement. Our aim is to ensure customers understand their options and receive appropriate support at every stage.
Product Suitability & Choice
We offer a broad range of vehicles and finance solutions to meet personal and business needs. Before introducing a finance product, we take reasonable steps to ensure it aligns with the customer’s requirements and circumstances.
Trusted Lending Panel
We work with established UK finance providers and reputable motor retailers. We conduct due diligence on our partners to help ensure consistency, reliability, and appropriate product governance standards.
Continuous Monitoring
We monitor customer feedback, complaints data, pricing trends, and outcome indicators to assess whether our services continue to represent fair value. Where improvements are identified, corrective action is taken.
Our Commitment
Our objective is to make vehicle leasing straightforward, transparent, and competitively priced, while delivering good outcomes for every customer.