The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about AFL (Fleet Management) Ltd, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.
1. Who We Are
AFL (Fleet Management) Ltd (“AFL”) is authorised and regulated by the Financial Conduct Authority (FCA).
FCA Firm Reference Number: 664440
Registered Office:
4th Floor, The Porter Building
1 Brunel Way
Slough
SL1 1FQ
You can verify our details on the Financial Services Register at www.fca.org.uk.
AFL (Fleet Management) Ltd is a credit broker, not a lender.
2. Our FCA Permissions
We are permitted by the FCA to carry out:
- Credit Broking
- Debt Adjusting (limited to debt adjusting with no debt management)
- Debt Counselling (limited to counselling with no debt management)
3. Our Consumer Duty Commitment
Under the FCA’s Consumer Duty (Principle 12), firms must act to deliver good outcomes for retail customers.
AFL is committed to:
- Acting in good faith
- Avoiding foreseeable harm
- Supporting customers to pursue their financial objectives
- Providing products and services that represent fair value
- Communicating clearly and transparently
- Offering appropriate support throughout the customer journey
Consumer Duty is embedded within our governance, training, monitoring and remuneration framework.
4. Our Credit Broking Services
We introduce customers to a carefully selected panel of finance providers and motor retailers in relation to:
- Regulated Contract Hire
- Consumer Credit Agreements
- Vehicle leasing and hire products
- Optional maintenance and ancillary services
We do not provide lending directly.
We will assess your needs and requirements and may ask for relevant personal and financial information to help identify suitable options. We may provide either:
- Information about appropriate finance products, or
- Details of finance providers most suited to your circumstances.
We will only introduce you to lenders from our selected panel. You may request a list of these lenders at any time.
Not all products or services offered may be regulated by the FCA. We will clearly explain whether your agreement is regulated before you proceed.
5. Commission & Remuneration
We do not charge processing or administration fees for our credit broking services.
We are typically remunerated by commission paid by the finance lender and/or the supplying motor retailer once your agreement becomes live.
The commission we receive:
- May be pre-set by the lender
- May vary depending on the lender selected
- May vary depending on the type and terms of the agreement
- May include service-based or volume-based arrangements
For regulatory purposes, “commission” means any financial consideration.
In accordance with FCA rules (CONC 4.5.3R):
- We will disclose that we receive commission.
- We will disclose the nature of the commission.
- We will disclose the amount of commission if you request it.
- We will obtain your consent before the agreement is concluded.
Discretionary commission arrangements have been banned by the FCA since 28 January 2021. We do not operate discretionary commission models.
Our remuneration arrangements are reviewed regularly to ensure they do not create sales bias or conflict with our duty to deliver good customer outcomes.
6. Fair Value
In line with Consumer Duty requirements, we assess whether our services and the products we distribute provide fair value.
Fair value means that the total price paid by a customer is reasonable relative to the benefits received and that remuneration arrangements do not result in foreseeable harm.
We monitor customer outcomes, complaints data and pricing trends to ensure ongoing compliance.
7. Data Protection
We process personal data in accordance with:
- The UK General Data Protection Regulation (UK GDPR)
- The Data Protection Act 2018
- Any other applicable UK data protection legislation
We will:
- Explain how we use your personal data
- Provide clear information on your rights
- Offer a simple method to withdraw consent where applicable
- Disclose the source of your personal data upon request
All personal information is stored securely and handled in accordance with our Privacy Policy.
8. What We Will Do For You
We will:
- Explain the key features of any regulated credit agreement
- Take reasonable steps to ensure a product is not unsuitable for your needs
- Allow you adequate time to consider the terms and conditions
- Explain your cancellation rights and how to exercise them
- Obtain your consent before sharing your details with a lender
- Disclose if a lender is part of the same group (if applicable)
We encourage you to ask questions if anything is unclear. You may seek independent advice if you wish.
9. Complaints
If you are dissatisfied with our service, please contact:
Email: complaints@afl.co.uk
We will investigate your complaint promptly and fairly in accordance with FCA DISP rules.
If you are not satisfied with our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service within six months of our final response.
Details will be provided in our Complaints Procedure.
10. Financial Services Compensation Scheme (FSCS)
Consumer credit broking activities are generally not covered by the Financial Services Compensation Scheme in relation to losses arising from the credit agreement itself.
We will inform you if FSCS protection applies in any specific circumstance.
11. Trading Names
AFL (Fleet Management) Ltd trades under the following brand names:
- AFL
- Car Leasing Made Simple
- Van Leasing Made Simple
- Salary Sacrifice Made Simple
- Leasing Made Simple
Final Position
AFL (Fleet Management) Ltd is committed to operating transparently, responsibly and in the best interests of its customers. Delivering good outcomes is central to our culture and regulatory obligations.